This for you Sylvia. You were awesome. You are kind, caring & helped a grieving dad deal with the loss of his child. You were willing to go out of your way, to make sure I had the information to navigate the process through a very difficult time. I thank you dearly.
The Friday before my siblings and I lost our father, my sisters and I went to Greenwood Funeral Home to make pre-arrangements. We never expected to be back there on Tuesday making final arrangements. We met with Mrs. Sylvia, who was so professional and warm and helpful. She and the staff at Greenwood made the process a lot less painful. She guided us and assisted when we had questions. The video that played during the visitation was phenomenal. So many of our family and friends commented on what a great job that was. Everything, from beginning to end was handled with our dad in mind. We were all so very glad we chose Greenwood Funeral Home for our dads service. Thank you all for doing such a beautiful service.
When my friend Viki called funeral homes in New Orleans she said that you were the nicest person she talked to. She’s a very good judge of character.
As you can imagine, this was (is) a very difficult time for my sister Josie and me. Losing her husband so unexpectedly and in such a difficult way was hard enough. Being away from home made it harder, and dealing with a hospital that was not particularly efficient made it harder still.
I can’t tell you what a comfort it was to know that the staff always had our backs. They were a pleasure to deal with. I know I joking said I guess you had to be good with people to be in your business, but you know as well as I that not everyone in your business is kind, fair and easy to work with. The discount was unexpected but appreciated. What I appreciated even more was the staff was a phenomenal nudge and kept things moving. I told them that I don’t usually meet people who are better at it than I am, but they were. And that they were doing if for a family they never met is even more special.
I’m glad Viki found you. I’ve managed people for 30 years, and I know that building a team as strong and responsive as yours is not easy. Every phone call was answered by a human. If that person couldn’t help they immediately found someone who could. Every email was answered promptly. At a time when everything seemed to be going the wrong way you and your team reminded me that something was going right.
I lost my mother on May 21st, and I have never felt so lost. From the moment my sister and I entered Greenwood Funeral Home it felt like we were among family. There were warm smiles and hugs and kind words from everyone we encountered. We were able to put together a funeral as unique as our mom complete with a brass band to send her off in style. Greenwood has that delicious New Orleans vibe as do the staff who cared for us and for her. She looked beautiful among her treasured items and trinkets we placed with her. There was laughter and music and tears of course, but the greatest compliment I think I can give is I truly believe Mom would have been pleased. We certainly were.
We are always interested in hearing from the families that we serve. Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.